CVP Services Standard – Statement of Intent

CVP seeks to deliver all of its services in a flexible, responsive, timely manner and to the highest possible standards.

Wherever possible we will aim to deal with telephone enquiries on the same day that they are received or within 24hours if that is not possible. We aim to respond to written enquiries within 5 days of their receipt.

We aim to deal with requests for appointments for development and/or funding advice services within 48 hours – this does not necessarily mean that you will meet the Development Officer within this time frame but you will have an appointment made with you for a mutually agreeable time and date.

In their dealings with members of the public, voluntary and community groups, colleagues and workers from other sectors, CVP staff, volunteers and managers will be courteous, polite, honest and respectful of difference and diversity.

If at any time you do not feel that CVP’s services come up to an acceptable standard or that you feel that this statement of intent has been breached you are invited to make an official complaint in line with CVP’s official Complaints Policy which is available from CVP’s offices or from our website.